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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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Mr. Surdyke,
I wanted to convey my personal thanks to you and your service department
at your Harley-Davidson dealership in Festus, Missouri. Two weeks ago, I
made a trip from Panama City, Florida to St. Louis to visit my dying
Grandfather and I was on my bike (2007 FLHT). I had been experiencing
trouble with the check valve on the fuel tank. The valve would unseat
itself and shut the bike down. I had the bike at another dealership, in
Florida, twice attempting to get it repaired under warranty. The other
dealership REFUSED to fix the problem because they could not replicate
it in their shop. I called my Uncle, Skip Gerstner (who has bought
several bikes from your Festus dealership) and asked him to see if he
could arrange something while I was in transit. Ms. Putt told him to
have me come down the first morning I could and she would "check it
out". The next morning, I arrived at 0830 and Ms. Putt got me in right
away, even before the store had opened. When Dave Campfield arrived, he
took it in the back and within minutes was back to me explaining the
problem and ordering parts. Ms. Putt did a down bike report and two days
later had me back to change out the defective parts.
I fully expected to hear the same song and dance that I had heard at the
Florida dealership about not being able to replicate the problem
therefore my expectation was to have to live with the issue until there
was a hard failure. Dave showed me improper wear indications on the old
parts and explained to me that he could tell there was a problem without
replicating it! I was shocked. No fight, no fuss, no problems, just a
solution to my satisfaction!!! Ms. Putt and Dave treated me with the
utmost in respect and far exceeded any of the expectations that I had!
While waiting for the repairs to be made, I had the pleasure of dealing
with the staff in the sales and parts department. Each and every
employee was a pleasure to deal with and went out of their way to make
me feel welcome and valued as if I had been there several times before.
Again, I just wanted to personally thank you and hope that you will
share my deep appreciation and admiration for your staff with their
supervisors! I will definitely return for my future needs when visiting
the area!
Best Regards,
Paul Bannister
Naval Surface Warfare Center - Panama City Division Code A31
DSN 436-6134
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"Please tell potential Canadian customers that buying at Surdyke was a great experience for this canuck. I have saved about 25% on the accessories I wanted compared to buying at my local Quebec dealer. USPS shipping is slow but cheap and reliable. No custom duties were charged even on the "Genuine" Harley parts made in Taiwan. As long as the Canadian Dollar stays above 90 cents US - Order From Surdyke!"
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| By: Marc Gatineau,QC |
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"I want to express how pleased I am with my recent purchase of my '09 FXDF-Fat Bob. Dave my salesman was GREAT, he made sure that I was 100% satisfied with the entire process. The only thing frustrating was having to wait 4 days to take delivery. Dave understood & made sure I was satisfied, he along with the entire staff went above & beyond to make me feel like I wasn't just buying a bike; I was becoming a member of the Surdyke family. In subsequent visits I must say it's pleasure to come into the store for wany reason. Your always greeted promptly & the entire staff is willing to help you find exactly what your looking for; or answer any question you might have.
I recently went to another HD dealership in STL just to browse around at merchandise & I must say that I will NEVER go back there for anything. Their customer service was extremely poor to say the least. It truly makes you appreciate how you are treated at Surdyke's.
Thank you & I can honestly say that I will be recommending you all to friends, family, & whoever wants to listen....Go to Surdyke's!!!! You will have a lifelong customer in me & my family.
Respectfully,
Jack Richard
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| By: Jack HOUSE SPRINGS,MO |
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"I had a very good experience purchasing my 09 Road King. Everyone I talked to directly or just in passing had a smile on their face and a great attitude. You have a real good crew! "
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| By: Ray Dittmer,MO |
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"You all made my purchase of a new Fat Bob and parts easy and enjoyable........ look forward to seeing you all often. Thanx!"
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| By: Mike OFallon,IL |
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"I wanted to convey my personal thanks to you and your service department at your Harley-Davidson dealership in Festus, Missouri. Two weeks ago, I made a trip from Panama City, Florida to St. Louis to visit my dying Grandfather and I was on my bike (2007 FLHT). I had been experiencing trouble with the check valve on the fuel tank. The valve would unseat itself and shut the bike down. I had the bike at another dealership, in Florida, twice attempting to get it repaired under warranty. The other dealership REFUSED to fix the problem because they could not replicate it in their shop. I called my Uncle, Skip Gerstner (who has bought several bikes from your Festus dealership) and asked him to see if he could arrange something while I was in transit. Ms. Putt told him to have me come down the first morning I could and she would "check it out". The next morning, I arrived at 0830 and Ms. Putt got me in right away, even before the store had opened. When Dave Campfield arrived, he took it in the back and within minutes was back to me explaining the problem and ordering parts. Ms. Putt did a down bike report and two days later had me back to change out the defective parts.
I fully expected to hear the same song and dance that I had heard at the Florida dealership about not being able to replicate the problem therefore my expectation was to have to live with the issue until there was a hard failure. Dave showed me improper wear indications on the old parts and explained to me that he could tell there was a problem without replicating it! I was shocked. No fight, no fuss, no problems, just a solution to my satisfaction!!! Ms. Putt and Dave treated me with the utmost in respect and far exceeded any of the expectations that I had!
While waiting for the repairs to be made, I had the pleasure of dealing with the staff in the sales and parts department. Each and every employee was a pleasure to deal with and went out of their way to make me feel welcome and valued as if I had been there several times before.
Again, I just wanted to personally thank you and hope that you will share my deep appreciation and admiration for your staff with their supervisors! I will definitely return for my future needs when visiting the area!
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| By: Paul Panama City,IN |
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"We recently purchased a 1997 Springer Softail. After deciding what parts we wanted on the bike, we went to Surdyke H-D in Festus for the majority of chrome and other parts. The main reason we are writing you is to inform you of how happy we are with our salesman Brian Nash. There were numerous occasions when he should have been pulling his hair out after many miscommunications on our part. He literally had the patience of a preschool teacher and made our buying experience exceptional. This man deserves a medal and we want you to know how great he was. We look forward to dealing with him again in the future."
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| By: GREG FARMINGTON,MO |
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"I live in a Major Harley Davidson market in the DFW area and I could never get the service from them that I received from the folks at Surdyke's Harley-Davidson wished I live in are near Festus I would be their at the dealship all the time!! Keep up the great work look forward to doing business with you folks in the future. Merry Christmas & Happy New Year!!!"
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| By: Keith Weatherford,TX |
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"I would like to thank all the crew at Surdyke Harley-Davidson, for making my purchase of the 2009 FXCWC a great experience. A special shoutout to Doug for going the extra mile, in helping me get down the road back too Oklahoma. Also a big thanks to Earl for puting my bike together and making it the envy of others here in Seminole. Again thanks to all there and wishing you a Happy Thanksgiving. Hope to return in the near future .....Joe Speer "
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| By: Joe W. Seminole,OK |
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"EVERYBODY ON THE STAFF WAS OVERTLY FRIENDLY! EVERYONE WAS UPBEAT AND IT DIDN'T SEEM LIKE ANYONE WAS HAVING A BAD DAY. THEY ALSO MADE IT VERY SIMPLE TO PURCHASE A NEW HARLEY. IT ONLY TOOK ABOUT AN HOUR FROM THE TIME I WALKED IN THE FRONT DOOR TO THE TIME I RODE OFF WITH MY BIKE. I THOUGHT THAT WAS EXTREMELY REASONABLE. THAT'S BETTER THAN WHEN I PURCHASED MY CAR. ANOTHER GREAT THING WAS THAT MR. SURDYKE CAME OUT AND SHOOK MY HAND. THAT WAS A NICE PERSONAL TOUCH FOR ME. "
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| By: STEPHEN O'FALLON,MO |
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"Keep up your internet shopping. It's the best
Thanks"
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| By: Steve Denver,CO |
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"You guys had a discontinued accessory part I needed in stock. The experience from the get go, from receptionist to parts dept, was excellent."
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| By: MICHAEL Union Bridge,MD |
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"I have owned and bought several Harleys, 29 I think. I have NEVER been treated any better. Not just by the salesman but by everybody, I have told everyone I can tell about my experience and about the people that work at Surdyke. They're number 1!!! My salesman Doug went way out of his way to get me the price I wanted. I can not say enough good things about the staff at Surdyke's, they are top notch and the nicest people I have ever dealt with. If your looking for a bike and what a deal, look no further than Surdyke. They also have great lookin ladies that work there. It is a great place to just spend the day hanging out. Again, thanks I could not be any happier.
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| By: Mark Doniphan,MO |
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"I am here on business from Detroit. I wanted to rent a bike for the weekend. I came in on the 5th of April. I was looking at the Street Glide. Your Sales Group was top notch. Sherry assisted me with my rental. Her first time doing this but she was just terrific. Overall my experience was great. Due to this experience I am looking into purchasing a Harley Street Glide back in Michigan, Again thank you for your fantastic service. If I lived in Missouri, yes I would purchase my bike from your dealership."
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| By: Jeff Beverly Hills,MI |
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"The entire team at Surdyke made it a fun experience purchasing my new Harley. I wish them all much continued success."
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| By: Greg Festus,MO |
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"AWESOME DEALERSHIP EXPERIENCE!!!"
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| By: Greg Ortonville,MI |
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"I live in the Milwaukee area and we are full of dealerships here but they are all list pricing themselves out of a lot of sales. I bought my bike at Surdyke H-D and bought several hundred worth of accesories from them with more to follow. Great job THANKS!!!"
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| By: Jay Greenfield,WI |
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"Surdyke H-D is an excellent dealership. From the initial purchase to now, they have gone above and beyond. Being a first time motorcycle owner, they played a major role in my living and fulfilling a dream of one day owning a Harley. Anytime I have had a question or a concern, they have always addressed it in a timely and professional manner. It is my opinion, there is no better dealership than Surdyke Harley Davidson."
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| By: George St. Louis,MO |
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"In the 7 years I've owned my Sportster, EVERY time I wanted something from the H-D catalog, the local dealer had to order it. That meant two 35 mile trips. One to order and pay, the other to pick up the parts.
Placed an order with Surdyke. Let's see...I got my parts FASTER than from the local dealer, no driving involved, the part was delivered to my door, & even with shipping it cost 15% less. All future part & accessory purchases will be from Surdyke.
Thanks for the great service!!"
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| By: Anonymous Grand Rapids,MI |
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"I'm very satisfied with the sales and service dept. I will definitely be a repeat customer"
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| By: charles r coulterville,IL |
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"I am very pleased with my purchase from Surdyke Harley-Davidson in Festus, MO. I was very comfortable there and I felt like I was around family. Everyone was very considerate of me and was always willing to help without hesitation. You have a bunch of great people working for you"
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| By: Roy Perryville,MO |
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